Instasure Financial Solutions Limited

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Effective Date: 17 March, 2026

Instasure Financial Solutions Limited (“Instasure”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand).

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This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website or financial and insurance advisory services.

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1. About Instasure

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Instasure Financial Solutions Limited is a New Zealand registered company providing insurance advisory and financial protection solutions, including:

• Life Insurance
• Trauma / Critical Illness Cover
• Health / Medical Insurance
• Total Permanent Disability (TPD) Insurance
• Income Protection Cover
• Accidental Injury Cover

The company aims to provide simple, personalised insurance guidance and financial protection solutions to clients across New Zealand.

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2. Information We Collect

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We may collect personal information including:

Identity Information

• Full name
• Date of birth
• Residential address
• Contact details (phone number, email)

Financial & Insurance Information

• Employment and income details
• Existing insurance policies
• Health and lifestyle information (relevant for insurance advice)
• Financial goals and risk profile

Technical Information

• IP address
• Website usage data
• Cookies and analytics data

Communication Information

• Records of calls, emails, enquiries and applications

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3. How We Collect Your Information

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We collect information:

• Directly from you when you:
  • Request a quote
  • Apply for insurance or financial advice
  • Contact us via website, phone or email
• From third parties (with your consent), including:
  • Insurance providers
  • Financial advisers
  • Credit reporting agencies
  • Employers or medical professionals (where required for underwriting)

4. Purpose of Collecting Information

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We use your personal information to:

• Provide insurance advice and recommend suitable cover
• Arrange or assist with insurance applications
• Assess risk and financial protection needs
• Communicate with you regarding services
• Improve our services and website experience
• Comply with legal and regulatory obligations
• Prevent fraud and manage risk
• Send marketing communications (with your consent)

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5. Disclosure of Personal Information

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We may share your information with:

• Insurance companies and product providers
• Underwriters and reinsurers
• Credit reporting agencies
• IT service providers and cloud storage providers
• Legal, compliance and professional advisers
• Government or regulatory authorities when required by law

We do not sell your personal information to third parties.

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6. Storage and Security

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We take reasonable steps to protect your information from:

• Unauthorised access
• Loss or misuse
• Disclosure

Information may be stored securely in New Zealand or overseas using trusted cloud service providers.

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7. Cookies and Analytics

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Our website uses cookies to:

• Improve functionality
• Analyse visitor behaviour
• Enhance user experience

You can disable cookies through browser settings.

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8. Access and Correction

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You have the right to:

• Request access to your personal information
• Request correction if information is inaccurate

Requests can be made using the contact details below.

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9. Marketing

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We may send you information about:

• Insurance products
• Financial protection solutions
• Updates or promotions

You may unsubscribe at any time.

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10. Retention

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We retain personal information only as long as necessary:

• To provide services
• To meet legal obligations
• To resolve disputes

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11. Complaints

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If you believe your privacy has been breached, you can contact us first.
If unresolved, you may contact the Office of the Privacy Commissioner (New Zealand).

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12. Contact Details

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Instasure Financial Solutions Limited
Address: Suite 13, Floor 2, 72 Dominion Road, Mount Eden, Auckland
Email: info@instasurefinance.co.nz

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